FAQs

We understand that you may have questions, and we're here to provide you with answers. Check out our FAQs to find quick and helpful information about JLS Collection.

1. How do I place an order?

• Ordering from JLS Collection is easy! Simply browse our website, select the items you love, add them to your cart, and follow the checkout process. If you need assistance, our step-by-step guide will walk you through it.

2. What payment methods do you accept?

• We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and more. Your payment information is secure and encrypted for your peace of mind.

3. Can I track my order?

• Yes, you can! Once your order is shipped, you'll receive a confirmation email with a tracking number. Use this number to monitor the status and estimated delivery date of your package.

4. What is your return policy?

• We want you to be completely satisfied with your purchase. If for any reason you're not, our hassle-free return policy allows you to return eligible items within 30 days of receipt. Check our Returns & Exchanges page for detailed instructions.

5. Do you offer international shipping?

• At this time, we only offer shipping within the United States. We do not ship internationally.

6. How can I contact your Customer Support team?

• We're here to assist you! You can reach our friendly Customer Support team via email at jessicaamourtv@gmail.com or by calling our toll-free number at 1 +1 6782094816 JLSC. We're available during our business hours, Monday through Monday, from 9:00 AM to 9:00 AM (EST).

7. What if my item arrives damaged or is incorrect?

• We apologize for any inconvenience. If you receive a damaged or incorrect item, please contact us immediately. We'll arrange for a replacement or refund and guide you through the process.

8. How can I stay updated on promotions and new arrivals?

• Follow us on social media to stay in the loop! We post style inspiration, promotions, and updates on new arrivals regularly.
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9. Are there any special care instructions for your accessories?

• Care instructions can vary depending on the item. Check the product description or packaging for specific care guidelines. In general, we recommend storing your accessories in a cool, dry place and avoiding exposure to moisture, chemicals, and direct sunlight.

We hope these FAQs have addressed your inquiries. If you have any additional questions or need further assistance, please don't hesitate to reach out to us. Your satisfaction is our priority, and we're here to make your JLS Collection experience exceptional.